Linux Support Engineer

Brightwater

Waterford

You will be expected to manage all aspects of relationships with specific sites / customers in a support / post-sale context. This includes delivering support solutions as well as managing projects to deliver solutions that consist of multiple pieces or involve third party vendors. This position includes hands on diagnosis and repair of Linux HPC server hardware, extensive server hardware experience is a must. You will be expected to monitor an incoming case queue and set priorities based on urgency and warranty SLA. The candidate will perform repairs or under some circumstances engage a third party service partner and manage / monitor them throughout the repair process. You will be required to work independently, set customer expectations appropriately, coordinate with other team members or departments in determining problem resolution, and remain highly organized. Experience with KVM, OpenStack, and cluster filesystems is a plus. DUTIES: Manage customer relationships and expectations. Linux (Red Hat, Suse) & Hardware Support. Linux System Administration. Diagnose and repair Penguin hardware. Handle incoming support requests quickly, patiently and accurately. Opening, managing and documenting support cases ¿ Provide updates to problem request tracking system. Rotation Duty as On-Call Support Engineer. Some travel. BASIC QUALIFICATIONS: Network engineering experience (5+ years. Linux system administration experience (5+ years) ¿ Strong PC hardware trouble-shooting and repair skills. Working knowledge of computer hardware, including storage, memory and other non-Penguin peripherals. Proven verbal and written communication skills with a track record of problem solving without escalations. Desired Qualifications: CCNA or CCNP a plus - Red Hat Certified Engineer (RHCE) a plus. This job originally appeared on RecruitIreland.com.

2227 days ago