Resort General Manager
We are currently recruiting for a General Manager at the Gold Coast Holiday, Golf and Sports Resort, Dungarvan, Co Waterford. The Gold Coast is a well-established resort that includes, 3* Hotel with Leisure Centre, 60 Holiday Homes, championship length golf course, multiple food and beverage outlets, 22, 000 sq. Pitch/Sports Training Facility, conference and banqueting rooms and a Caravan and Camping Park. The successful candidate will be a strong leader who thrives in a fast paced environment and has previous experience as a general manager within a busy Hotel/Resort environment. The successful candidate will have the ability to oversee and continually develop the resort in all aspects. CORE RESPONSIBILITIES. The general manager is responsible for all aspects of resort operations, and will. Provide hands-on day-to-day team management and deliver excellent guest service. Provide leadership and strategic planning to all departments. Encourage and support the service care culture. Work closely with the Resort Owner. Be responsible for managing the resort management team. Will deliver overall on resort profitability and guest satisfaction. Ensure full compliance to all operating controls, SOP’s, policies, procedures and service standards. Lead all key property issues including customer service and refurbishment. Personally oversee the service recovery procedures. Responsible for the achievement of the resorts annual budget. Manage on-going profitability of the resort, ensuring revenue and guest satisfaction. Daily involvement in Revenue Management and total resort revenue growth including Yield Call with our marketing Partners Great National Hotels. Responsible for safeguarding the quality of operations both (internal & external audits) to a 3+ star standard. Respond to audits to ensure continual improvement is achieved. Responsible for legalisation, Occupational Health & Safety Act, fire regulations and other legal requirements. EDUCATION: A university degree in hotel management or a related field or training through a recognised Hotel Groups Trainee Management Programme. EXPERIENCE: At least 10 plus years’ experience in the hospitality industry, with hands on experience in a multi-faceted hospitality business, as Manager working your way to General Management level. Unique Benefits. Golf Club Membership. Family Leisure Centre Membership. We have a very successful awards and recognition scheme where teams are rewarded for great performance. We provide meals on duty.
11 days ago