Cache of job #13927080

Job Title

Receptionist

Employer

Matrix Recruitment

Location

Kilkenny, Waterford

Description

What you need to know. You will work as a Receptionist for our client, a leading and renowned hotel in Co. Kilkenny. This is a permanent job with a competitive salary. Your new job. Key duties & responsibilities: To have full and up to date knowledge of the hotel products and services. To ensure all telephone calls are handled politely and efficiently. To process the Night reports and the morning reports. To actively participate in maximising revenue through up-selling. To handle no-shows and cancellations efficiently. To handle all enquiries promptly, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs. Welcomes guests as soon as they arrive with great care and attention. Anticipates guests` needs and takes them into consideration. Handles any guest complaints and/or remarks; provides a response as soon as possible. Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date. To check arrival reports – 7 days prior to arrival. To handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. What are we looking for? Previous experience in a similar reception role in the Hospitality sector – ESSENTIAL. The successful candidate must have superior interpersonal skills, empathy and customer service skills. strong communication skills. Strong computer skills. Proactive and self-motivated. Flexibility is an essential requirement of this position with a strong ability to multitask. Must be an excellent team player as well as work well on their own initiative. A strong understanding of reputation management. Excellent planning and organisation skills. Apply for this job now or get in touch with Sarah O’Donnell on 051353825. By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given. We Value Your Trust. This job originally appeared on RecruitIreland.com.

Date Added

2060 days ago

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