Application Support Analyst
Matrix Recruitment
Tipperary, Waterford
What you need to know. You will work as an Application Support Analyst for our client, a successful multinational company providing a number of support services to a group of associated companies. The role is based in the South East, easily commutable from Waterford City (20 min) and County, and South Tipperary (30 min. This company promotes growth from within , supporting your professional development . You will be joining a team of people who work together to achieve operational success. This is a full-time and permanent role offering a competitive salary and benefits. You will be joining a dynamic and growing team. Your new job. Key duties & responsibilities: Resolves support tickets and issues and maintain constant communication with customers on efforts throughout the resolution process. Communicate recurring support issues to management. Escalates priority support to management. Design, develop and maintain/enhance manual and automated test cases. Identify and understand the business needs of the clients and take appropriate decisions. Make suggestions to improve relations with our affiliates and to improve our systems. Performs other related duties as assigned. What are we looking for? Experience in an application support and troubleshooting environment is essential. Experience with SQL, mostly SELECT statements for data verification is essential. Experience in e-Commerce and web environments. Familiarity with Support Ticketing Systems. The successful candidate will have excellent attention to detail. Strong customer service and communication skills. Ability to work independently and as part of a team. Deal with all queries and information in a professional and confidential manner. Ability to communicate critical issues and resolution to users, affiliates, and Application teams. Apply for this job now or get in touch with Sarah O’Donnell on 051353825. By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given. We Value Your Trust. This job originally appeared on RecruitIreland.com.
2082 days ago