Operations Trainer
CPL
Waterford
Job Description Operations Trainer. Ensure delivery of induction training programs and operational specific skilling initiatives, with a particular emphasis on pre & post training activities. The role may also include Training Needs Analysis, agent development support and progression reporting. Key Tasks & Responsibilities. Deliver training courses with follow up coaching sessions, which are tailored to meet operational requirements. Implement training interventions that support our clients and their teams. Responsible for monitoring, competency development, and delivery of a diverse set of programs. Supporting operations as required on a business needs basis. Collaborate with management to evaluate the effectiveness of new hire and ongoing development training. Recommend curriculum or training process modifications to training management, on the basis of internal and customer feedback. Evaluate the effectiveness of training through working with delegates. Develop, deliver & maintain a comprehensive, appropriate induction process for our new employees. What we are looking for: Strong relationship building skills, able to deal with people at all levels. Excellent oral and written communication skills. Provide an exceptional customer experience. Personal strength, belief in own knowledge & resilience. Ability to demonstrate a professional demeanor at all times. Ability to present complex information to a variety of audiences. Maintain a high level of energy and innovation when facilitating a class. Work under minimal guidance or supervision in a time critical environment. Be flexible and quickly adapt to changing business needs and processes. Flexibility of shift/roster/hours required. Proficiency in MS Office and database software. The ideal candidate will have the following. QQI level 6 in Train the Trainer or equivalent. A minimum of 1 year experience within a similar role. To be considered for this or other similar positions please contact Jenine on 051 5111 81 or jenine.bropohy@cpl.ie. This job originally appeared on RecruitIreland.com.
2062 days ago