IT Helpdesk Associate - Waterford

Hartley People

Waterford

Hartley People are looking to recruit an  IT Helpdesk Associate  – for an opportunity in Waterford.           Job Responsibilities:    To restore normal service operation as quickly as possible with minimum disruption to the business. Liaise with onshore IT team and third party support groups. Identify and escalate possible high risk/impact incidents. Assign calls to specific support teams. Undertake / attend incident reviews for root cause investigations. Role Requirements: IT Qualification in any discipline. IT Certification would be an added advantage. At least 2 years in a call-based customer service role. If you feel this role is the right fit for you please respond to this advertisement or send your updated CV to Eddie@Hartleypeople.com    Feel free to view my details below: https://www.linkedin.com/in/edward-kiely-497ba497/ Hartley People Recruitment work to the highest ethical standards within our industry and we value the trust that you place in us when you send your CV. If you meet the criteria for this position, we will provide a full consultation in confidence and we guarantee that your CV will not be sent to any of our clients without your consent.

2054 days ago