Cache of job #13952241

Job Title

Portuguese Technical Support

Employer

CPL

Location

Waterford

Description

Portuguese Technical Consultant. Seeking talented Fluent Portuguese individuals to help drive company success forward. Our Clientbelieves strongly in nurturing and developing employees for future development. They see team members as crucial to the health and future of the company. Our Client builds and supports enterprise applications used across a world wide network. Duties. Resolves support tickets and issues. Communicates recurring support issues to management. Communicates with customers on efforts and resolutions to tickets and issues. Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions all the time keeping the affiliates up to date on progress. Manages daily work schedule efficiently. Seek additional assistance from third-party vendors when required. Identifies issues that require escalation to Product Owners. Improves customer relations and further develops customer confidence. Identify and understand the business needs of the affiliates and take appropriate decisions. Make suggestions to improve relations with our affiliates and to improve our systems. Hit SLA, first-time-fix and quality assurance targets. Attributes require. Experience in application support and troubleshooting with a strong desire to learn and problem solve – essential. Fluent Portuguese. Experience with SQL, mostly SELECT statements for data verification – essential. Experience in e-Commerce and web environments – essential. Familiarity with Support Ticketing Systems. Ability to work independently. Deal with all queries and information in a professional and confidential manner. Must be able to independently prioritize assignments and communicate deliverables and timelines. Able to communicate with development, project management and other QA resources effectively. Ability to communicate critical issues and resolution to users, affiliates, and Application teams. If you are interested in hearing more about this or othersimilar roles please contact Jenine on 051 511181 or jenine.brophy@cpl.ie. This job originally appeared on RecruitIreland.com.

Date Added

1988 days ago

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