Cache of job #13995695

Job Title

Service Desk Engineer - French

Employer

Sigmar Recruitment

Location

Waterford

Description

My client is currently looking for a French speaking Service Desk Agent to join is growing team in Waterford City. Key Responsibilities: o Providing first-level support to Employees for their IT needs, in a friendly, customer oriented manner. o Understanding our callers’ technical needs and troubleshooting their issues in a clear, jargon free manner - resolving where possible and reassigning to 2nd level support teams where necessary. o Logging, tracking, prioritising and ownership of all contacts received to the Service Desk, ensuring the completeness and accuracy of the information captured. o Responsible for timely follow-up on outstanding tickets and escalating issues through departmental procedures when required. o Collaborating with our Knowledge Management team helping identify common problems, developing and maintaining solutions within the knowledgebase. o Working with other IT Teams to triage and help resolve outstanding issues. Fluent in English and French. o Providing first-level support to Sun Life Employees for their IT needs, in a friendly, customer oriented manner. o Understanding our callers’ technical needs and troubleshooting their issues in a clear, jargon free manner - resolving where possible and reassigning to 2nd level support teams where necessary. o Logging, tracking, prioritising and ownership of all contacts received to the Service Desk, ensuring the completeness and accuracy of the information captured. o Responsible for timely follow-up on outstanding tickets and escalating issues through departmental procedures when required. o Collaborating with our Knowledge Management team helping identify common problems, developing and maintaining solutions within the knowledgebase. o Working with other IT Teams to triage and help resolve outstanding issues. Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website. This job originally appeared on RecruitIreland.com.

Date Added

1868 days ago

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