Operations Analyst
Collins Mcnicholas Recruitment
Waterford
Role Responsibilities: Monitor status of client samples, keeping clients informed of status and TAT and lab informed of client requirements. Escalation of timeline and client service issues to management. Obtains necessary information for quote preparation and generates quotations for transactional work and /or RFQs for pricing group. Audits sample paperwork at required times. Schedules, coordinates and participates in client conference calls, visits and audits. Attends meetings with technical groups as needed. Documents client interactions into the project log database. Reporting – provision of account, activity reports as required on a local or global basis as appropriate. Responsible for reviewing data to the relevant regulatory standard, analytical procedures and appropriate documentation. Continuous improvement – identification of opportunities for improvement of quality and service with client group, formulation and implementation of action plans for continuous improvement with management. Other tasks/duties that may be required in order to perform the role. Role Requirements: Degree Level or Equivalent in a relevant subject or demonstrable relevant business experience. LIMS/ERP or equivalent user. Some knowledge of the GMP analytical services including pharmaceutical chemistry and routine QC testing would be an advantage. Teamwork especially in a matrix management organisation. Ability to facilitate cross-functional activity and engage management as appropriate. Proven interpersonal skills – must be able to network internally across all functions and externally with client contacts. Proven Organisational skills both in terms of time management, documentation and systems maintenance (LIMs and CRM. Good communication skills both internally and externally. Ability to understand clients’ requirements and to be able to engage business development and operations to articulate the most appropriate solutions. For a confidential discussion and more information on the role, please contact Aisling Lane on 021-4320675 or email aisling.lane@collinsmcnicholas.ie. For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie. Follow us on LinkedIn and connect with our consultants to discuss all the latest jobs! This job originally appeared on RecruitIreland.com.
1886 days ago