Graduate Technical Consultant
Hartley People
Waterford
So what would you be doing? Resolves support tickets and issues. Communicates recurring support issues to management. Communicates with customers on efforts and resolutions to tickets and issues. Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions all the time keeping the affiliates up to date on progress. Manages daily work schedule efficiently. Seek additional assistance from third-party vendors when required. Identifies issues that require escalation to Product Owners. Improves customer relations and further develops customer confidence. Identify and understand the business needs of the affiliates and take appropriate decisions. Make suggestions to improve relations with our affiliates and to improve our systems. Hit SLA, first-time-fix and quality assurance targets. What do we look for in our employees? Experience in application support and troubleshooting with a strong desire to learn and problem solve – essential. Experience in e-Commerce and web environments – Familiarity with Support Ticketing Systems. Expert attention to detail – Has strong customer focus and a proven ability to communicate professionally both verbally and in writing. Ability to work independently and as part of a team. Deal with all queries and information in a professional and confidential manner. Must be able to independently prioritize assignments and communicate deliverables and timelines. Able to communicate with development, project management and other QA resources effectively. Ability to communicate critical issues and resolution to users, affiliates, and Application teams. Hartley People Recruitment work to the highest ethical standards within our industry and we value the trust that you place in us when you send your CV. If you meet the criteria for this position, we will provide a full consultation in confidence and we guarantee that your CV will not be sent to any of our clients without your consent. For immediate consideration please email your CV to Leah in response to this job posting.
1610 days ago